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Last updated 2026-04-20

Terms of Service

These Terms of Service ("Terms") govern access to and use of keelway.com (the "Site") and the Keelway carrier-email triage application (the "Service"), provided by Keelway, Inc. ("Keelway," "we," "us"). By using the Site or the Service, you agree to these Terms. If you do not agree, do not use the Service.

1. Accounts

To use the Service, you must create an account, provide accurate information, and keep your credentials secure. You are responsible for activity under your account. Notify us immediately at hello@keelway.com of any unauthorized use.

You must be authorized to use the Gmail account you connect and to bind your organization to these Terms. If you are using the Service on behalf of an organization, references to "you" include that organization.

2. Subscription, billing, and trial

The Service is offered on a per-broker-seat subscription basis. Pricing, billing cadence, and payment terms are described in your order form or shared with you on the first demo call. Subscriptions auto-renew unless cancelled before the renewal date.

Free trials, if offered, run for the period stated and convert to a paid subscription at the end of the trial unless cancelled. We will not charge you without sending a notice that the trial is ending.

Fees are non-refundable except where required by law. Late payments accrue interest at the lower of 1.5% per month or the maximum allowed by law, plus reasonable collection costs.

3. Acceptable use

You agree not to:

  • Use the Service to violate any law or regulation, including FMCSA carrier-broker rules, US export controls, or anti-spam law (CAN-SPAM, CASL, GDPR);
  • Reverse engineer, decompile, or attempt to derive source code from the Service except where allowed by law;
  • Use the Service to harass carriers, send unsolicited bulk email, or impersonate another party;
  • Probe, scan, or test the vulnerability of the Service or attempt to bypass authentication or rate limits;
  • Use the Service to compete with Keelway or to develop a substantially similar product;
  • Resell or sublicense the Service without our prior written consent.

We may suspend or terminate accounts that violate this section or that pose a security or operational risk to the Service.

4. Customer data and rights

You retain all right, title, and interest in the data you and your authorized users send to or generate within the Service ("Customer Data"). You grant Keelway a limited license to host, process, and display Customer Data only as necessary to provide the Service to you.

Our handling of Customer Data is governed by our Privacy Policy. You are responsible for ensuring you have the right to share with Keelway any data you send (including emails authored by third parties such as carriers).

You may export your Customer Data through the Service at any time during your subscription. After termination, we retain Customer Data for 30 days to support reactivation, then delete it (subject to legal-hold exceptions).

5. Intellectual property

The Service, the Site, and all related software, designs, and content (excluding Customer Data) are the property of Keelway and are protected by intellectual-property laws. These Terms do not grant you any rights in the Service except the limited right to use it as described.

We welcome feedback. If you submit suggestions or feedback, we may use them without obligation or compensation.

6. Third-party services

The Service integrates with third-party platforms (Gmail, your TMS, FMCSA, optional carrier-identity providers). Your use of those platforms is governed by their respective terms and privacy policies, not these Terms. Keelway is not responsible for the availability, accuracy, or behavior of third-party services.

7. Beta features

Keelway may make features available on a beta or early-access basis. Beta features are provided as-is, may be changed or discontinued without notice, and are not subject to any service-level commitments.

8. Disclaimers

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE." KEELWAY DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, AND ACCURACY.

Specifically, Keelway does not warrant that:

  • The Service will be uninterrupted, secure, or error-free;
  • Carrier trust scores or rate extractions will be accurate in every case — they are decision-support signals, not decisions;
  • Fraud detection will catch every fraudulent carrier email — broker judgment, post-booking verification, and insurance remain necessary controls.

9. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, KEELWAY'S AGGREGATE LIABILITY ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICE WILL NOT EXCEED THE FEES YOU PAID TO KEELWAY IN THE 12 MONTHS BEFORE THE EVENT GIVING RISE TO THE LIABILITY.

KEELWAY WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR LOSS OF PROFITS, REVENUE, DATA, OR BUSINESS, EVEN IF ADVISED OF THE POSSIBILITY.

10. Indemnification

You agree to defend and indemnify Keelway against any third-party claims arising from (a) your breach of these Terms, (b) your violation of law, or (c) your Customer Data infringing the rights of a third party.

11. Termination

You may terminate your subscription at any time per the terms of your order form. We may suspend or terminate your access for material breach (including non-payment) on 30 days' written notice if not cured, or immediately if required by law or to prevent harm.

Sections that by their nature should survive termination (Customer Data ownership, IP, disclaimers, limitation of liability, indemnification, governing law) survive.

12. Governing law and dispute resolution

These Terms are governed by the laws of the State of Delaware, without regard to conflict-of-laws principles. Disputes arising out of or related to these Terms will be resolved exclusively in the state and federal courts located in Delaware, except that either party may seek injunctive relief in any court of competent jurisdiction to protect its intellectual property.

For US customers, the parties agree to attempt to resolve any dispute informally for 30 days before initiating litigation. Class actions are waived to the extent permitted by law.

13. Changes

We may update these Terms. The "Last updated" date at the top of the page reflects the most recent change. Material changes will be announced to active customers by email at least 30 days before they take effect. Your continued use of the Service after changes take effect constitutes acceptance.

14. Miscellaneous

  • These Terms (together with the Privacy Policy and any order form) are the entire agreement between you and Keelway regarding the Service.
  • If any provision is held unenforceable, the remaining provisions remain in effect.
  • Failure to enforce any right under these Terms does not waive that right.
  • You may not assign these Terms without Keelway's consent. Keelway may assign these Terms in connection with a merger, acquisition, or sale of assets.
  • Notices to Keelway: hello@keelway.com. Notices to you: the email address on file for your account.