Keelway
Platform · AI Inbox

The inbox a dispatcher actually wants.

A carrier's inbox is the operating system of the company. Rate confirmations, status updates, ETA requests, claim notices, comchecks, chargebacks — every dollar that comes in or goes out passes through it. Most carriers run that inbox the same way they did in 2008: chronologically, with the urgent stuff drowning in the noise. Keelway re-sorts it. Five priority tiers, a dedicated Money Risk lane, AI-drafted replies, and auto-extracted loads from every rate confirmation that lands.

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P0–P4
Priority tiers, AI-classified
Critical through noise
Money Risk
Dedicated lane for $-exposure email
Deductions, claims, chargebacks, TONUs, comchecks
∞
Gmail accounts per tenant
Multi-mailbox first-class
Priority

P0 through P4 classification on every thread

Each inbound thread gets a tier and a category. Dispatchers work the P0 and P1 stack first; ops managers patrol P2 and P3; P4 noise is collapsed by default. The classification is visible on the row and explainable on click — Keelway shows the signals that drove the tier so trust is auditable.
Money Risk

Deductions, claims, chargebacks in one lane

Emails the AI flags as financially risky for the carrier route into a single lane with the dollar exposure surfaced at the top. The lane is what the controller works after the morning AR check. Nothing ages into a write-off because nobody read the email.
Drafts

AI-drafted replies in the carrier voice

Routine categories — status updates, ETA requests, rate-con acknowledgments — get a drafted reply on the row. Drafts never auto-send. Human reviews, dispatches or edits. The agent log captures every draft with a feedback button to tune the AI to the carrier's actual voice.
Auto-extract

Rate cons become draft loads

When a rate confirmation arrives or gets forwarded in, Keelway extracts the load record (broker, MC, load #, rate, lanes, dates, equipment) and stages a draft load with the original PDF attached. Dispatcher reviews and books. Zero re-keying.

Why this module ships on every Keelway tier

A dispatcher running a 50-truck operation reads or skims roughly 400-800 emails per day. The triage cost is hidden headcount — half a dispatcher seat absorbed into nobody's job description. AI email triage is the highest-ROI module on the platform and the one we won't put behind a tier wall. Every Keelway customer gets the multi-account inbox, the P0–P4 classification, the Money Risk lane, and the load auto-extraction. Higher tiers add tenant isolation and SLA on the same engine; the engine doesn't differ.

Frequently asked questions

What does the AI classify on every email?+
Two things in parallel: priority tier (P0 critical through P4 noise) and category (load offer, load status, rate confirmation, driver issue, money-risk event, broker check-in, etc.). The chronological view and the priority view are both available — dispatchers default to priority, owners often default to chronological.
What is the Money Risk lane?+
A dedicated inbox lane for emails the AI thinks are financially risky for the carrier — deduction notices, cargo claims, chargebacks, TONU disputes, comcheck requests, layover bills, detention rejections. These are the emails that age into a problem when they sit. The lane keeps them in one place with the dollar exposure surfaced at the top.
Does Keelway draft replies?+
Yes. For routine categories (status updates, ETA requests, rate-con acknowledgments) the AI drafts a reply in the carrier's voice using prior thread context. Drafts never auto-send — a human reviews and either dispatches the draft or edits. Every draft is logged in the agent log with a feedback button so the AI improves on the carrier's actual reply style over time.
How does load auto-extraction work?+
When a rate confirmation lands in the inbox (or is forwarded to it), the AI extracts the load record — broker, MC, load number, rate, pickup and delivery cities and dates, equipment, notes — and creates the draft load in Keelway with the original PDF attached. The dispatcher reviews and books. No re-keying.
How many email accounts can you connect?+
Unlimited Gmail accounts per Keelway tenant. Carriers often run a per-dispatcher mailbox plus a shared dispatch@ mailbox plus an operations@ mailbox; all three feed the same triage engine. Multi-account is a first-class capability, not an add-on tier.
Inbox running your dispatcher instead of the other way around?

Re-sort the inbox. Keep the dispatcher.

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Related

Load management →

Where the auto-extracted rate-con load records land.

AI agent log →

Every classification and draft, with good/bad/undo feedback.

Carrier email automation →

The broker-side variant — same engine, different role.