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Carrier monitoring · Live FMCSA data · Every touchpoint

The carrier you vetted in January isn't the carrier hauling in March.

Vetting a carrier once and trusting it forever is how revoked authorities keep getting loads. Authorities lapse. Insurance cancels mid-term. Ownership changes hands behind a clean record. Keelway re-vets at every touchpoint — each inbound email, load acceptance, and pickup — so the data you book on is from right now, not from onboarding day.

Book a demoGet CarrierVet free
< 2s
fresh FMCSA check per touchpoint
Keelway infrastructure, 2026
3×
checks per booked load — email, acceptance, pickup
Keelway product design, 2026
21
risk rules in the free CarrierVet extension
CarrierVet, 2026

What changes after onboarding

  • Authority. Revocations and out-of-service orders land without ceremony. A carrier under an OOS order will keep answering load posts — the brokers who catch it are the ones whose check ran today.
  • Insurance. Policies cancel for non-payment mid-term. The insurer's filing with FMCSA updates; the COI in your folder doesn't. Insurance monitoring is its own page for a reason.
  • Safety. Ratings and out-of-service history accumulate between your checks. The carrier who was clean at onboarding may be carrying a conditional rating now.
  • Identity. Ownership changes and contact-record swaps are how hijacked authorities happen — a "carrier" whose registration suddenly points at new phones and domains deserves a second look, not a booking.

Monitoring at every touchpoint

Inbound

Every email is a fresh check

No cached verdicts. Each carrier email triggers a live FMCSA lookup — authority, insurance on file, safety data — plus identity signals, folded into the 0–100 trust score on the thread.
Acceptance

Re-checked when you book

The status you accept a carrier on is current at the moment of acceptance — not the status from when they first quoted, hours or days earlier.
Pickup

Re-checked before the truck rolls

Authority or insurance dropped between booking and load date? The alert fires before the truck is released — the last checkpoint where a problem is still cheap.
Record

History that compounds

Every flag, override, and decline lands on the carrier's permanent record with a note — so your book accumulates an auditable vetting history instead of tribal knowledge.

The honest boundary

Touchpoint monitoring covers the carriers you're actually working with — which is where nearly all of an SMB brokerage's exposure lives. What it doesn't do is sweep a book of thousands of dormant carriers on a nightly schedule. If a contract or your compliance posture requires that, a portal-based monitoring service still earns its seat, and our RMIS comparison says so plainly. For most 2–10 person brokerages, the dormant book re-vets itself the natural way: the moment a stale carrier emails about a new load, the full check runs again automatically.

Where this sits in the platform

Keelway is an AI platform that automates carrier email triage for freight brokers — turning 40+ carrier replies per posted load into a ranked, vetted shortlist in under a second. Monitoring is the same vetting engine run continuously: onboarding vetting establishes the baseline, identity verification guards the door, and touchpoint re-checks keep the record honest through delivery. The underlying data comes from FMCSA's QCMobile API — the same source you can query yourself through the free FMCSA lookup, and the same one covered in our guide to FMCSA data for brokers.

Frequently asked questions

What is carrier monitoring software?+
Carrier monitoring software keeps checking a carrier's compliance after onboarding — authority status, insurance on file, safety data, and identity signals — instead of trusting a check that happened once, months ago. The category exists because carrier risk changes constantly: authorities get revoked, policies lapse mid-term, ownership changes hands. Keelway's approach is touchpoint monitoring: a fresh FMCSA check fires every time the carrier interacts with you, and again at acceptance and pickup on booked loads.
Why does point-in-time vetting fail?+
Because the vetting is true the day you run it and decays from there. The classic failures: a carrier onboarded with active authority gets revoked and keeps hauling for brokers who never re-check; insurance cancelled for non-payment months before anyone looks at the COI folder again; an ownership change puts a problem operator behind a carrier with a clean history. Every one of these passes a January vetting and burns you in March.
What should carrier monitoring actually watch?+
The core set: operating authority status (active, revoked, out of service); insurance on file, from insurer filings rather than carrier-supplied certificates; safety data — rating, out-of-service history, crash counts; and identity signals — contact-record changes, email domains that stop matching the registration, patterns suggesting the authority changed hands. Authority and insurance changes are the two that most often turn a bookable carrier into an uninsurable one overnight.
How is touchpoint monitoring different from scheduled monitoring?+
Scheduled monitoring polls your whole carrier book on a cycle and emails you diffs — the RMIS-style model, built for compliance teams with thousands of carriers. Touchpoint monitoring re-checks the carrier at every moment of actual interaction: when they email you, when you accept them on a load, and at pickup. The honest trade-off: touchpoint monitoring can't tell you a dormant carrier you haven't spoken to in a year just lost authority — but for the carriers you're actually booking, it's fresher than any polling cycle, because the check runs at the moment of decision, on live FMCSA data.
Does Keelway monitor carriers between loads?+
Honestly: Keelway's monitoring fires on touchpoints, not on a background schedule across your dormant book. Every inbound email from a carrier re-runs the full check — under 2 seconds against FMCSA (Keelway infrastructure, 2026) — and booked loads get re-checked at acceptance and again at pickup. Since a stale carrier who emails about a new load gets freshly vetted automatically, your active book effectively re-vets itself through normal traffic. If your compliance requirements demand scheduled sweeps of thousands of inactive carriers, that's a portal-service job, and we'd tell you to keep one for it.
What does carrier monitoring cost with Keelway?+
It's included in the base plan — $799/mo flat, unlimited users, month-to-month, no setup fee, 30-day trial with no card required. There's no per-carrier monitoring fee. For free spot checks, the FMCSA lookup tool and the CarrierVet Chrome extension (21 risk rules, runs locally, no account) cover any MC or USDOT on demand.
Onboard once. Verify always.

Book on data from right now, not from onboarding day.

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Related

Carrier Onboarding →

The baseline vetting — FMCSA checks and trust scoring on every inbound carrier.

Carrier Insurance Monitoring →

The lapse problem in detail — insurer filings vs the COI folder.

Carrier Identity Verification →

Spoofed domains and hijacked authorities, caught at the inbox.

FMCSA data for brokers →

What QCMobile exposes, what it doesn't, and how to use it.

CarrierVet — free extension →

21 risk rules on any MC or USDOT, free, scans locally in your browser.