What is Keelway?

Keelway builds software for freight teams. Lane is Keelway's AI freight teammate: a private workspace where brokers, carriers, and 3PL teams can discuss information, save company instructions, and prepare their next communication.

Lane can also receive supported load updates through a configured inbound TMS webhook. That gives a conversation relevant shipment context while your TMS remains the operational record.

Open your Lane workspace

What you can do with Lane today

Use Lane to turn the information you have into a clear summary, a list of missing details, or a draft that a person can review.

• Brokers: compare supplied carrier replies, spot a missing term, and draft a focused follow-up.
• Carriers: summarize supplied dispatch context and prepare a broker or customer update.
• 3PL teams: turn received load updates into an exception summary and a proposed next action.

Save your company context and preferences so you do not have to explain the same communication style in every conversation. For example: “Keep customer updates brief. Distinguish confirmed facts from estimates. Ask for missing information instead of guessing.”

What is connected—and what is not

The chat can receive up to 20 recent load snapshots as context. A snapshot is information received at a particular time, not a live query of every record in your TMS. Verify freshness before using it for a customer commitment.

Read how to connect inbound TMS updates for the setup steps and supported fields.

Lane and other Keelway offerings

The Lane workspace has the capabilities listed on this page. Other Keelway product offerings, including separately onboarded email or voice workflows, have their own setup, availability, and commercial terms. A feature described for another offering is not automatically part of Lane.

If you need a workflow that sends messages, makes calls, or updates an operational system, discuss that requirement with the Keelway team. Confirm the specific product and implementation before relying on it.

Where to start

Open a private workspace, add your company context, and try a small task with facts you can check. For example: “Summarize these load updates, identify anything stale or missing, and draft a customer email without sending it.” Review the result against its source before acting.

The chat on Keelway's public homepage answers product questions. It does not have access to your private conversations or connected load records.

Frequently asked questions

Is Lane a TMS?

No. Lane is an assistant that can use supplied information and supported inbound TMS snapshots. Keep load management, dispatch, booking, and operational updates in the systems and workflows responsible for them.

Can Lane send my emails or make check-calls?

The current Lane workspace can prepare email drafts and check-call scripts. It does not send emails or place telephone calls. Separately onboarded Keelway offerings have their own scope and availability.

Does Lane work with my TMS?

Lane has an inbound webhook for supported load updates. Your system or an integration you configure must send the required payload. This is not a native adapter or a writeback connection. See the connection guide.

Who is Lane for?

Lane is for freight teams—including brokers, carriers, and 3PL operators—that want help understanding supplied context and preparing communication. The right starting task is one where the facts and proposed output can be checked by a person.

How do I get started?

Sign in or create a workspace, add your company context and instructions, and try a conversation. For a broader product or purchasing question, contact the team. Do not assume that another Keelway product's advertised plan applies to Lane.

Meet the people building Keelway on our about page.